Bookings & sessions
Holding a slot, rescheduling or cancelling, and joining your call or chat on time.
Stella support · सहायता
How can we help you today?
Clear answers, a request you can follow from start to finish, and the Stella team on the other end, not a bot.
Requests open in My bookings, after you sign in with Google.
48 hours
Every request raised from My bookings is acknowledged within 48 hours.
30 days
And resolved within 30 days, with the deadline shown on your request.
The way you paid
Any money due to you goes back the way it came: to your card or UPI through Razorpay, or to your Stella wallet.
Your data, your call
See what Stella holds about you, or delete it, whenever you choose.
Find your answer
Help by topic
Most questions are answered in a minute. Choose what it is about.
Payments & refunds
Paying for a session, the unused minutes that come back on their own, receipts and refunds.
Voice & chat consultations
How per-minute sessions are charged, and what happens if a call drops or somebody does not join.
Account, privacy & your data
Signing in with Google, seeing or deleting your data, and deleting your account.
Kundli, Panchang & free tools
How the calculators work, choosing your place, and saving or printing a Kundli.
Joining as an astrologer
Applying to consult on Stella, and signing in to your own workspace.
Talk to the Stella team
Two ways to reach us
Tracked · recommended
Raise a support request
Open My bookings and choose Help & complaints. Attach the booking it is about, and every reply stays together in one place.
- A question
- A complaint
- A refund request
- Something that is broken
Acknowledged within 48 hours · resolved within 30 days
Raise a requestBy email
Write to us
Prepare your email here, then send it from your own email app to guruji@stellaastro.com. Add the page or the booking reference, so we can find it quickly.
Stella Astrology Private Limited · Itarsi, Madhya Pradesh
After you write
What happens next
You tell us
Raise a request from My bookings, attaching the booking it is about, or write to us by email.
We acknowledge it
A request is acknowledged within 48 hours, and its deadline is on the request for you to see.
We work on it with you
Every reply appears on your request in My bookings, and you can answer there.
It is resolved
Within 30 days. If money is due to you, it goes back the way you paid.
Stay safe
Stella will never ask for your OTP, card number, CVV, UPI PIN or password.
Not by email, not by phone, not in a chat. Payments are made only in Razorpay’s own checkout, and refunds only ever go back the way you paid. If anyone asks you for these in Stella’s name, do not share them, and tell us.
Before you write
Quick answers
From our questions
Asked most often
What if money left my account but my booking is not confirmed?
Do not pay again. Stella confirms payments with Razorpay directly, so a short delay usually resolves itself within a few minutes and your bookings page updates. If the booking is still not confirmed, contact Support with the payment reference from your bank or UPI app.
Stella also compares its records with Razorpay’s every night, so a payment without a booking is found and put right.
When do I get back the money I did not use?
Automatically, shortly after the session closes. Stella works out what the session cost and returns the rest the way you paid: to your card, UPI or bank account through Razorpay, or to your Stella wallet. An email tells you when it is on its way, and banks can take a few working days to show a refund.
The one exception is a session you did not join yourself; a Stella admin reviews that before anything is returned.
Can I cancel or change my booking?
You can cancel a booking from your bookings page at any time before it starts. To move it to a different time instead, contact Support with your booking reference: a booking can be moved to another free time with the same astrologer up to three times, and only more than two hours before it starts.
Refunds for a cancelled paid booking are currently decided case by case by the Stella team, while the refund policy is being finalised.
What if the astrologer does not join?
You are not charged for time you did not spend together. After every session Stella reads the call or chat records to see who joined. If your astrologer never joined, the meter reads zero and your whole payment is returned automatically.
Every session that does not finish normally is also reviewed by a Stella admin, and you can contact Support with your booking reference.
Can I delete my account and data?
Yes. You can delete a saved Kundli yourself at any time, and a waitlist entry from the Your data page. To delete your account, or to get a copy of the data Stella holds about you, contact Support from the email address you sign in with.
Records that the law or an open dispute requires Stella to keep, such as payment records, may be kept for as long as that obligation lasts.
How do I contact Stella?
Use the Support page, or email guruji@stellaastro.com. If your question is about a booking or a payment, include its reference and a short description of what happened. Never send a password, OTP, CVV or full card number.
Did a sample or demo plan create a booking?
No. The previews on the service pages keep a sample plan in your current page only. A real booking is made only through an astrologer’s profile, and shows in My bookings.
Where do I send a privacy request?
Use Your data to see or erase waitlist data. To delete your account, open My bookings and choose Account & privacy. For anything else, raise a request or write to us with what you need.
Money left my account but I have no confirmation.
Do not pay again. Raise a request from My bookings with the payment reference from your bank or UPI app, or write to us with it. Never send your card number, CVV, OTP or password.
Is there a live support chat?
No. Requests are answered by the Stella team in My bookings, and the email form above prepares a message for you to send. The chat on the consultation page is a scripted preview, not a support channel.
The fine print