Booking & refunds
When money comes back, and how.
What comes back automatically, what is decided after review, and how to change a booking.
Plain-language overview, updated 27 September 2026 · Cancellation refund amounts are not yet final
On this page
Money that comes back automatically
You do not need to ask for these. They go back a few minutes after the consultation closes.
- The unused part of every consultation — you pay the most it can cost when you book, and the difference is returned.
- Everything, if the astrologer never joined the call or never replied to the chat.
- Everything, if you and the astrologer were on a call together for less than two minutes.
Money that is decided after review
If you did not join, if you cancel a paid booking, or if the astrologer or Stella cancels, a Stella team member reviews the booking and decides what is returned. Stella’s fixed cancellation amounts are being finalised and will be published here; until then each case is decided individually, and you are told the outcome.
If you were charged twice, or charged for a booking that did not go through, everything charged in error is returned.
Changing a booking
You can move a paid booking to another available time up to 2 hours before it starts, up to 3 times. You can cancel up to the time it starts. Once a consultation has started it cannot be cancelled; tell us through Help if something went wrong.
How the money comes back
The way you paid. A card, UPI or netbanking payment is refunded through Razorpay and usually appears in 5 to 7 working days, depending on your bank. A wallet payment goes back to your wallet straight away. Every return shows on your booking and its receipt, and we email you when it has been sent.
Asking about a refund
Use Help in your account, or email guruji@stellaastro.com with your booking reference. Never send a card number, CVV, OTP or password. Dissatisfaction with a prediction is not by itself a reason for a refund. Nothing here limits your rights under consumer law.