Deepika Desai

Calls and chats are charged per minute, at the rate shown on the astrologer’s profile, and that rate is fixed on your booking when you book. At booking you pay the most the session can cost: the rate times the maximum minutes.

After the session, Stella charges only for the minutes you actually used and returns the rest to you automatically.

A call is charged for the time you and the astrologer were both connected, taken from the call service’s own records, and the total is rounded up to the next minute once. Time spent waiting for the other person is not counted, and if you were connected together for less than two minutes, the call is not charged at all.

The chat meter starts with the astrologer’s first message, not when you open the chat, and runs to the last message. Any pause is charged for at most two minutes, so a longer silence costs nothing extra. The total is rounded up to the next minute once, and a chat that has started is charged at least one minute.

Automatically, shortly after the session closes. Stella works out what the session cost and returns the rest the way you paid: to your card, UPI or bank account through Razorpay, or to your Stella wallet. An email tells you when it is on its way, and banks can take a few working days to show a refund.

The one exception is a session you did not join yourself; a Stella admin reviews that before anything is returned.

You can cancel a booking from your bookings page at any time before it starts. To move it to a different time instead, contact Support with your booking reference: a booking can be moved to another free time with the same astrologer up to three times, and only more than two hours before it starts.

Refunds for a cancelled paid booking are currently decided case by case by the Stella team, while the refund policy is being finalised.

You are not charged for time you did not spend together. After every session Stella reads the call or chat records to see who joined. If your astrologer never joined, the meter reads zero and your whole payment is returned automatically.

Every session that does not finish normally is also reviewed by a Stella admin, and you can contact Support with your booking reference.

Open an astrologer’s profile, choose a call or a chat, pick a date on the calendar and a time from the list, and select Book now. Sign in with Google if you have not already.

The slot is held for you for 15 minutes while you pay. Once the payment succeeds, the booking is confirmed and a confirmation email is on its way. Your bookings page shows the booking, with the button to join when the time comes.

Sometimes. When Stella runs a free-minutes offer, the first one to five minutes of every call and chat are free, and the offer is shown before you book, for example “The first 2 minutes are free”.

The offer is fixed on your booking when you make it, so a later change never affects a booking you already have. At least one minute of every session is always paid.